Refund policy

Last updated December 28, 2024

Welcome to our online store - www.flowsstyle.eu

We value our customers and strive to ensure the best shopping experience. Therefore, we accept returns, but please note these conditions that comply with EU requirements:

Return conditions:

1. Time limit: Returns must be made within 14 days from the order date.

2. Product condition: Returned products must be: Unused and undamaged, with all original labels and packaging.

Return process:

• Customers can return products directly to us. Return costs are paid by the buyer, unless the product is defective or does not match the description.
• If the products meet the above conditions, we will confirm the return and the money will be refunded to your bank account within 14 days from the return confirmation.

If you have questions about the return process, please contact us by email: info@flowsstyle.eu